Because each of our products is custom-made just for you, we’re unable to offer cancellations or returns under § 312g (2) No. 1 of the German Civil Code (BGB).
However, your satisfaction is very important to us. If you receive an item that is incorrect or has a defect, please don’t hesitate to reach out within 7 days of delivery. You can contact us at [your email address] with your order number and a few photos showing the issue.
We’ll be happy to review the case and, if appropriate, arrange a replacement or refund.
Please make sure the item is unworn and in its original condition when returning it.